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What Should We Know When We Look For the Joyetech Atomizer After-Sales Service?

Now, Joeetech has become a well-known electronic cigarette brand. It is also loved by everyone because of its excellent product experience. I believe everybody once owned a Joyetech product. So when we need to seek after-sales service, what knowledge should we know for ourselves? Then the next article will introduce to you what we should pay attention to in the process of use and how can we get after-sales service.


1. Only have your device repaired by Joyetech. Do not attempt to repair the unit by yourself as damage or personal injury may occur,
2. Do not leave the device in high temperatures or damp conditions, as this may damage the device. The appropriate operation temperature is within 0 to 45 while charging and -10 to 60 while in use.
3. Do not attempt to combine the device with parts of other brands of e-cigarettes. Joyetech will not make responsibility and your warranty will be void if any damage caused by this way.

Warranty terms:

Please refer to your Joyetech product warranty card. We are not responsible for any damage caused by user error. Our warranty is not valid for products purchased from third party vendors.

Joyrtech agree to provide repair under warranty pursuant to the following terms and conditions:

1.       This warranty provides repair free of charge for defective Joyetech band merchandise. Warranty period is 90 days from date of purchase by the end user.
2.       This warranty may be void as a result of any of the following conditions:
l  Customer does not provide warranty card and original receipt of purchase.
l  Merchandise failure or damage id caused due to improper use or unauthorized repair.
l  Merchandise failure or damage as a result of excessive force such as dropping.
l  Merchandise failure or damage as a result of usage outside of recommended operating conditions (see precautions in usage manual).
l  Merchandise failure or damage caused by improper use of water or other e-liquid(see usage manual for operating instruction)
l  Merchandise failure or damage due to usage with non-Joyetech components (charger, battery, and power cable).
3.       This warranty does not cover personal items or consumable goods and attachments, including but not limited to :mouthpiece, cartridge, atomizer head, lanyard, and leather sheath.
4.       This warranty does not cover any non-Joyetech brand products. This warranty is only valid for eligible Joyetech brand products during the warranty period of 90 days after purchase as indicated on proof of purchase.

Joyrtech reserves the right of final decision in all warranty cases. Joyetech may interpret and revise the content of this warranty terms.

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